Payment System, Check-In, and Access to the UNTOLD Festival 2024

UNTOLD, ranked as the third-largest festival in the world, is gearing up for its 9th chapter from August 8-11, 2024. The organizers have shared important details about event access, the payment system, and advised fans to choose online Check-in and Top-up options for faster entry into the magical festival universe.

Access and Check-In Requirements:

  • Only fans registered through the Check-in form (online or on-site) can receive a festival wristband, based on a valid subscription or day ticket with a barcode and ID.
  • Those who purchased multiple subscriptions or tickets can also Check-in for their friends. If a ticket holder wishes to transfer their ticket to another person, they must select the “Ticket Transfer” option in their Check-in account and provide the recipient’s details.
  • After successfully completing the online Check-in, fans can create their own Festival Wallet, allowing them to preload money for the festival. The Top-up service will be available starting Friday, August 2, 2024. The loaded amount will be transferred and activated on the festival wristband at any Credit Point within the festival. This option will also be available during the festival and can be accessed directly from the UNTOLD app on your phone.
  • The online Check-in process can be completed before the festival begins. Fans who choose to check in on-site will have to pay a fee of 25 euros, payable exclusively by card at dedicated payment points.

Lockers and Parental Consent:

  • Lockers will be available outside the festival, near the access points. Fans can rent a locker for all four days of the festival for 200 RON or for a single day for 50 RON.
  • Young attendees under 18 must have their ticket or subscription, ID, and a parental consent form, downloadable from the provided link.
  • Minors under 14 must be accompanied by a parent and have a valid ticket. Access for minors under 14 is only permitted if they are accompanied by a parent or guardian. Children under 7 years old can enter the festival for free.

Pre-Festival Wristband Collection Program:

  • The organizers have arranged a pre-festival wristband collection program. Fans with General Access or VIP subscriptions and online Check-in can pick up their wristbands in advance at:
    • PLOOM Island (AFI Cotroceni, Bucharest): August 2-5, 14:00 – 22:00
    • PLOOM (Promenada Mall Bucharest): August 2-5, 14:00 – 22:00
    • PLOOM (Iulius Mall Cluj-Napoca): August 2-6, 14:00 – 22:00 (for those over 18 and holders of General Access & VIP subscriptions with online Check-in)
  • The wristband collection points are available only for those over 18 years old with General Access subscriptions and online Check-in.
    • Iulius Mall (Atrium, Cluj-Napoca): August 3-6, 14:00 – 22:00 (for General Access & VIP subscriptions with online Check-in, available to minors as well, with parental consent required for those over 14, and those under 14 must be accompanied by a parent/guardian).
    • A fee of 25 RON per wristband will be charged for pre-festival collection at these points, payable exclusively by card.
    • Central Park “Simion Bărnuțiu”: August 6-7, 16:00 – 22:00, for holders of General Access, VIP, and Day 1 tickets with online Check-in.
    • Central Park “Simion Bărnuțiu”: August 8-11, 16:00 – 04:00, for fans with General Access, VIP, or day tickets for each festival day.

Payment System:

  • The UNTOLD payment system, supported by Banca Transilvania, is integrated with the access system for enhanced safety. Visa is the official card of the festival, and its users will receive various benefits during the 4 days and 4 nights of entertainment.
  • The festival wristband is made from recycled plastic (RPET), and over 100,000 access wristbands with integrated payment systems have been prepared. There will be over 35 wristband loading points within the festival. To avoid congestion, the online Top-up option is recommended.

 

Refunds and Prohibited Items at UNTOLD 2024

Participants who have loaded money onto their festival wristbands and wish to recover any unspent amounts can do so at any Credit Point throughout the festival or at the designated point outside the festival until August 12, 2024, at 17:00. Those who used the online Top-up option can request a refund of their unspent balance via the “Refund Online” option by completing the refund form available in their festival account until August 16, 2024, at 23:59.

Prohibited Items: Access to the festival is not allowed with the following items:

  • Illegal substances
  • Alcohol
  • Bottles (including perfume or deodorant bottles)
  • Baby bottles
  • Umbrellas
  • Flammable cosmetics
  • Backpacks or fanny packs larger than 29 cm x 21 cm x 12 cm
  • Cans
  • Fireworks
  • Lasers
  • Sprays
  • Knives
  • Weapons
  • Blunt objects
  • Banners with poles
  • Chairs
  • Chains
  • Pyrotechnic articles
  • Food or drinks
  • Animals
  • Professional photo or video equipment, including DSLRs with detachable lenses
  • Any objects that could harm other participants

All fans are advised to consult the list of prohibited items and ensure they do not bring such items to the festival. The complete list of prohibited items can be found on the official festival website at UNTOLD.com.

Allowed Items: Participants are permitted to bring medications accompanied by a prescription, insulin, medical eye drops, or asthma inhalers, provided they present a medical letter or equivalent document and the items are in the maximum daily recommended quantity.

Due to strict rules regarding prohibited items, security personnel will thoroughly check each participant, and any prohibited items found will be confiscated at the gate. The organizers will not be responsible for these confiscated items.

The magical gates of the UNTOLD universe will open on Thursday, August 8, 2024, at 16:00. During the 4 days and 4 nights of the festival, access will be allowed between 16:00 and 05:00.

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